As an update to my earlier post regarding the blog from Beckett Simonon today, Nicholas Hurtado reached out to personally apologize for the wording and has appropriately changed it. I’ll be included all the communication below, but wanted to mention that it’s pretty impressive when a business — big or small — goes out of their way to address the concerns of those who want to purchase and support their products. I want to stress that they didn’t even need to pay attention to me, some asshole who blogs in his free time, but they did and that’s pretty damn respectable to me.
I’m going to subscribe once more to Beckett Simonon in the wake of this and want to again make it apparent that in this day and age when so many people can complain without any hope of being heard, Beckett Simonon listened and, to me, that’s really great. A sincerely big thanks to them.
Initial response from Nicholas Hurtado of Beckett Simonon:
My name is Nicholas Hurtado and I’m the co-founder of Beckett Simonon. I just read your comment and I felt terribly awful. I hope it’s not too late but I wanted to present my sincere apologies on behalf of the entire crew down here. There are no excuses and you are totally right. We didn’t meant to be disrespectful, it was supposed to add a humour touch to it but as you clearly point it was the opposite. I would like to personally make a few changes to it. I already modified the tittle as per your suggestion but I would also like to hear your ideas of what other changes would you like to see on the infographic.
On a side note, I also wanted to make clear that our team is based in Colombia and off course writing this type of content can be challenging for us, we try to do our best and we feel terrible when something like this happen, so I really appreciate your honest and direct feedback.
My emailed response below, complete with the infographic I sent:
Good Afternoon Nicholas,First off, thank you very much for reaching out to me regarding this. I’ve no doubt my comments sounds harsh, and won’t begin to defend that they elicited an strong emotional response on my part, however I’ll be the first to admit the internet often accommodates lashing out into a vacuum because, more often than not, people are rarely heard. A majority of my life has been spent being on the heavy side and, yes, weight is extremely difficult to lose. But on the same token, I can understand that this may have also been a case of a bit being lost in translation. In this case, I want to say that I do sincerely appreciate you taking the time to make the effort and contact me.As far as making a few changes, infographics are awesome for page hits given how easily accessible they are to read quickly in lieu of a post being bogged down by lots of text, yet what text is included then becomes extremely important for the tonality and information it contains since those few words are now premium bits and pieces. The body type introduction checking off certain qualities that put a guy in the bigger category, trust me, can be ditched. Most bigger guys are acutely aware that they are, some infuriatingly and painfully so.Instead of nitpicking, I just threw together an infographic (above) that I thought might be a bit more useful and highlight my points a bit better. I borrowed the illustration of the big guy on yours, so I hope you don’t mind. But I hope this clears up my feelings a bit regarding this matter. I’ll be resubscribing to your email updates and want to again express my thanks for taking the time to reach out to me personally. You didn’t have to do that, but doing so and implementing the changes I saw you already have goes a long way in my book. I’ll be updating the post on my blog appropriately with these developments. Thank you again and have a great day.
All the best,